Privacy Policy

Last updated: February 2026

1. Introduction

FormWit ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our form backend service ("Service").

2. Information We Collect

Account Information

When you create an account, we collect your email address and password (stored in hashed form). If you subscribe to a paid plan, we collect billing information through our payment processor.

Form Submission Data

We process and store form submissions sent through your forms. This data may include names, email addresses, messages, and any other fields your form collects. You are responsible for ensuring you have proper consent from your users to collect their data.

Usage Data

We automatically collect information about how you use the Service, including IP addresses, browser type, pages visited, and timestamps. This helps us improve the Service and detect abuse.

3. How We Use Your Information

We use your information to:

• Provide, maintain, and improve the Service.
• Send email notifications for form submissions.
• Process payments and manage subscriptions.
• Send transactional emails (account verification, password resets).
• Detect and prevent fraud, spam, and abuse.
• Comply with legal obligations.

4. Cookies

We use cookies and similar technologies to maintain your session and remember your preferences. For detailed information, please see our Cookie Policy.

5. Third-Party Services

We use the following third-party services that may process your data:

• Polar.sh - Payment processing. Polar.sh processes your payment information in accordance with their Privacy Policy. We do not store your full credit card details on our servers.
• AWS SES - Email delivery. Amazon Simple Email Service handles the sending of form notification emails and transactional emails in accordance with the AWS Privacy Policy.

6. Data Retention

We retain your account data for as long as your account is active. Form submission data is retained according to your plan's limits. When you delete your account, we will delete your personal data and form submissions within 30 days, except where we are required by law to retain it.

7. Data Security

We implement appropriate technical and organizational measures to protect your data, including encryption in transit (TLS) and at rest. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

8. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate data.
• Request deletion of your data.
• Export your data in a portable format.
• Object to or restrict certain processing of your data.

To exercise these rights, contact us at support@formwit.com.

9. Children's Privacy

The Service is not intended for children under 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us and we will delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes via email or through the Service. Your continued use of the Service after changes take effect constitutes acceptance of the updated policy.

11. Contact

If you have questions about this Privacy Policy, contact us at support@formwit.com.